Improve Sales Performance
There are only four ways to generate profitable revenue:
Increase the amount of business you receive from your existing customers
Increase the amount each of your existing customers spends with you
Find new customers
Decrease the costs associated with each sale
If your sales teams are spending time on activities that do not relate to one of the above outcomes, it’s time to give us a call.
We can work with you to fully understand your business, your needs and desired outcomes before designing a programme which fully meets these and is unique to your own business.
Excel in Customer Service
"Investing in new customers is between 5 and 25 times more expensive than retaining existing ones." (Harvard Business Review)
"70% of the customer's journey is based on how the customer feels they are being treated." (McKinsey)
"73% of customers fall in love with a brand and remain loyal because of friendly customer service reps."(RightNow)
"Consumers are willing to spend 17% more on a company that has outstanding customer service."(American Express)
"93% of customers are likely to make repeat purchases with companies who offer excellent customer service." (HubSpot Research)
Create Effective Teams
"Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare"
(Patrick Lencioni, The Five Dysfunctions of a Team)
Successful organisations are usually measured by the profits they make, the results they achieve or the shareholder value they create however no company can create this level of success without understanding that it’s the people in the company, and how they work together, that actually creates success.
The first question we always ask is "what do you want and need your people to be doing differently?"
Effective teams are not created overnight, they take time and effort. We can support you throughout the journey.
Boost Your Personal Performance
Developing your 'soft' skills is one of the best investments you can make in your own career.
According to a survey of business leaders, the five skills companies are looking for most in 2019 are:
5. Time Management